The Importance of Face-to-Face Communication in a Virtual World

I love a good infographic and was intrigued by the one at the link below.  I hear from clients a fair amount about wanting their employees to use email less and to meet with colleagues and clients face-to-face more frequently.  The infographic provides some data to support that objective.

Using personality profiling throughout an organization to enhance communication and cooperation can support efforts to make that face-to-face time most productive, by giving employees the ability to create rapport and to communicate most effectively with other profiled employees.

Face-to-Face Communication Infographic

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Drake P3 Helps to Develop Accurate Self-Evaluation

As seen in the article below, most people struggle to evaluate their own work performance accurately.  Drake has two tools in place to help employees to understand how they are viewed at work.  In the module, Drake allows not only the employee’s supervisor to evaluate their performance, but also others in the organization – maybe a peer, direct report, or dotted-line supervisor could add to the overall evaluation of the employee.  Additionally, Drake P3 has a Personal Perception Profile that allows an employee to understand how others in the organization perceive him/her. These tools can clear up misperceptions and misunderstandings, and generate positive learning and professional growth.

See article here.

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Behavioral Interviewing to Assess Emotional Intelligence

Drake P3 is one of the few personality profiling tools that provides an assessment of a candidate’s Emotional Intelligence (EI).  But what do you do as a hiring manager if your candidate comes back with a low score in one or more of the EI measurements?

We recommend using behavioral interviewing techniques just like we would to understand any other gaps between a candidate’s profile and a Job Profile, the set of personality traits and competencies that predict performance in a specific role.

Here are a few behavioral interviewing questions you could ask to understand a candidate’s EI:

  • Interpersonal Insight:  It can be challenging to understand the emotions of other people and to empathize with their perspectives.  Tell me about a time when you were able to pick up on the emotions of another person in order to understand their point of view.
  • Self-Management:  Tell me about a time when you were able to control an emotional reaction to a situation at work.  How do you think this control paid off for you?
  • Drive:  Tell me about a time when you persevered despite obstacles or disappointments along the way.  Describe how you overcame the obstacles.
  • Social Agility:  Tell me about a recent conflict at work that you helped to prevent or resolve.  What was your role in the conflict?  What was the outcome?
  • Personal Insight:  Tell me about a work situation that really “pushed your buttons.”  How did you react to the situation?

Hopefully, these questions will enable you to extend your interviews to include Emotional Intelligence.



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Optimizing Your Relationship With Your Boss

The article below was written by the Founder of Redbox, and is a note to his son as the son begins his first corporate internship.  Dad offers 18 pieces of advice, but my favorite is #9, “You are responsible for the relationship with your boss.”

One of the areas that we focus on at Ascend Profiles is encouraging employees to gain an understanding of the personalities of those with whom they work, so that they can optimize communication with co-workers.  If your boss is an extrovert, what tactics should you use when writing, speaking, or debating with him/her in order to ensure you are heard?  How about if your boss has a dominating personality or always appears to be in a hurry?  Understanding the keys to effective communication is just one of the many benefits of personality profiling for your company.

Read article here.

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Coaching Resistant Employees

Recently, I was working with a client who noted that some of their tenured employees were resistant to change.  They were interested in how to coach employees to embrace change.  Of course, using Drake P3 to understand individual employees and what motivates and/or demotivates each one and incorporating information about their competencies and learning styles was part of the equation, but I also felt that the article below provided some direct (and a tiny bit harsh) recommendations on how to address resistant employees.  It is worth the 4 minutes to read.

Read article here.

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How to Get Deeper Insights from Interviews

Hiring managers often ask me to provide them with a few good interview questions in order to ensure they are gathering the best information possible in the interview process.

The easy answer is that the employee selection module of Drake P3,, provides both personality-based and position-based behavioral interviewing questions for hiring managers to help them gain deeper insights into candidates.

Even with this easy solution, I always like to keep my eyes open for some interesting interview questions that can elicit some deeper insights.  The options in the attached article are on target!

Read article here.

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Does Your Personality Make You A Better Salary Negotiator?

The author of the article below was asked if there are any particular personality traits or characteristics that make one a better salary negotiator.  His response was that the ability to both understand and communicate one’s value to a prospective employer is what is most important.  Where I believe personality comes into play is in the communication.  As we advise every day, gaining an understanding of your own personality and the personality of those with whom you are communicating can help you to communicate most effectively with them.  Are you negotiating with a hiring manager with high Dominance?  Be sure to be direct, concise, and factual.  Take time to instill confidence and don’t be afraid to ask tough questions.  Does the hiring manager have high Extroversion?  Be friendly and enthusiastic and be sure to establish rapport.  Some small talk is OK.  If the hiring Manager has high Patience, you’ll want to instill dependability.  Courteousness and a slower delivery style will help you to communicate most effectively with this manager.  If the hiring manager has high Conformity, you’ll want to focus on being detailed and accurate in your responses.  You’ll need to establish credibility and use facts and data to back up your statements.  Once you understand how you can contribute to the company, use the insights gained from personality profiling to communicate your value most effectively!

See article here.

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Using Emotional Intelligence to Create Loyalty

Emotional Intelligence is always a hot topic with clients.  For some, it is the first place they look when hiring for leadership roles in their organizations.  This article, by renowned physician, Deepak Chopra, discusses how use of emotional intelligence can develop bonds between leaders and employees that cause lasting loyalty.

Read article here.

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Characteristics of People with High Emotional Intelligence

How exactly does high emotional intelligence convert to high achievement?  Emotional intelligence is essentially the ability to identify and manage the emotions of oneself and others.  The article linked below provides some insights into 10 characteristics of people with high emotional intelligence and how these characteristics lead to high achievement.  Read on for some great insights!

Link to article here.

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Drake P3 and the Tuckman Team Development Model

The Drake P3 module incorporates the Tuckman Team Development Model for team analysis.  The Drake P3 Team Analysis report takes information from the personality profile and inserts it into the Tuckman model to help employees understand their most effective role(s) on a team.  For clients, this approach results in optimal team performance.  The following article compares the Tuckman Team Development Model to other well-known models.  An interesting read!

Click here to read article.

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